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Who Are You? Manufacturer Contact Details for Software Users

When your users need to reach out, make it easy. The Cyber Resilience Act is clear: your software must come with your essential contact information. This is about transparency and accountability.

What to Include​

You need to provide the following details so users can identify and contact you, the manufacturer (Annex II, point 1):

  • Your Name/Trade Name/Trademark: The official name or brand your software is known by.
  • Postal Address: A physical address where you can be reached.
  • Email Address or Other Digital Contact: A direct line for digital communication.
  • Website (where available): If you have a website, list it. This is often the first place users will look for information.

This information should be easily accessible, perhaps in an "About" section, on your website where the software is described or downloaded, or within the software's documentation.

Why It's Important for Software​

For software, especially apps and games distributed digitally, having clear contact information ensures users know who developed the product and who to contact for support or other queries. It builds legitimacy and provides a clear channel for communication.

Key Takeaway​

Make sure your users can find you. Clearly list your name, postal address, digital contact (like email), and website with your software. This is a basic but crucial requirement under Annex II, point 1.